Return, Refund & Replacement Policy

There was an issue with your order? Here's how we solve it.

REFUNDS & REPLACEMENTS

Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team at support@revilyn.com and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

REPLACEMENT/REFUND EXEMPTIONS

Revilyn will not grant a refund, credit your account, or replace a produced product in case of:

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to your address (if and as applicable).

Buyer's Remorse – We do not refund orders for buyer's remorse. Returns for products or exchange of a product are offered at your expense and discretion. If you choose to return products, you would need to place a new order at your own expense.

Rejected by Customs - If a package is returned due to customs rejection, Revilyn will not issue a refund. It is the responsibility of the customer to research import regulations for their country, and for the receiver to pay any necessary customs fees.

Product is created, but not yet shipped - In case you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.

Product Discontinuation or long Out-of-Stock – We do not provide any compensation for discontinued products or products that are out of stock for extended periods.

*Uncollected FedEx Deliveries - If the order is shipped via FedEx and is not delivered due to reasons such as the recipient being unreachable (e.g., incorrect address, missing or incorrect phone number), refusal or failure to pay import duties or taxes, or any other reason attributable to the recipient, the shipment may be abandoned or destroyed by the carrier. In such cases, we are unable to offer a refund, reshipment or a replacement.

Please note: To exercise your right to cancel or return under the EU 14-day cooling-off period, it is your responsibility to accept delivery of the goods. Failure to do so does not constitute a valid cancellation and may result in the loss of your right to a refund.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your Revilyn account as our system may process refunds as account credits instead of cash.

If you particularly requested a cash refund, then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact our customer support team at support@revilyn.com for assistance.

CONTACT INFORMATION

For all return, refund, and replacement inquiries, please contact:

Email: support@revilyn.com

Please include your order number and photos (if applicable) when contacting us about product issues.

POLICY UPDATES

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

We reserve the right to update this Return, Refund & Replacement Policy at any time. Any changes will be posted on this page and will take effect immediately.